General
1. What do you sell on this web site?
We
sell our services concerning obtaining and delivering virtual gold and items to you to make the game easier. We do not sell the
actual items as they are property of CipSoft GmbH.
2. Do you sell characters, or can you help me level them?
No we do not offer such service and until Tibia rules concerning ingame accounts we won't.
3. Where do you get so much money from?
The
money here is mostly taken from selling premium accounts for Tibia cash
(don't ask us about that, we already have a lot of customers, though if
we change our minds we will write a notice on main page) and buying it directly from other players. Also some of
the money is owned by our real life friends, and we do them a favor selling it here.
4. Can I sell my cash on your site?
Unfortunately we do not provide such a service. Its a place only to buy Tibia gold.
5. What currency do you use?
On our site offer payments in various currencies like : USD, AUD, EURO and GBP.
Transactions
1. How can I place an order?
First
you will have to register on our site. We collect information like your
real name, address, telephone number, Ip address and confirmed email.
We need that information in order to ensure safety and quality of all
transactions. After loging in you will be able to add items to your
cart. In order to finalise transaction you will be asked to choose one
payment method, give your ingame name and city. All that is left is to
transfer money and wait for delivery.
2. Are there any discount for larger orders?
No we do not usually make discounts. If you want to ask about them and intend to place order for at least 200 usd you might contact us on msn/mail. But we cannot guarantee you will get any discount.
Delivery
1. How long do I have to wait for delivery?
We try to deliver all the items and money in less then 24 hours after we received your payment. New users or nonverified users might need to wait a little longer. We will contact you by email in those cases.
2. How do I get the items in game?
We send your parcel to specified character and city. If the order contains only cash we might send the money using Tibia bank transfer ( new to tibia, implemented in the recent update) Also if you do not provide the city we will either send the money by bank transfer or parcel it to the city you entered in the previous order for the same character.
3. What should I do if I typed in wrong character name?
You
have to contact us as soon as possible. We usually try to confirm if
the character name is valid, but we do not take responsibility if you
didn't contact us before delivery.
4. I didn't receive my items. Can your prove me you really sent them?
Yes!
We record every transaction on a wmv file. Therefore you won't be able
to cheat that you didn't receive it, or someone must have had access
to your account and taken it.
Payment methods
1. What forms of payment do you accept?
We
accept payment through Verified Paypal accounts with confirmed shipping
addresses ( new customers are allowed only to buy with this methods
goods worth up to 100$ ). We
reserve the right to reject your payment if it is sent through an
unverified Paypal account. Sending a payment through an unverified
account will be at your own risk as we will not make delivery unless
the Paypal account is verified and this may take more than 24 hours.
Sending
a payment without a confirmed shipping address will be at your own risk
as we will not make delivery unless we received your confirmed shipping
address . We reserve the right to reject your payment if it is sent
through a Paypal account without a confirmed shipping address. We
accept money transfer from Western Union or MoneyGram and also direct
transfer to one of our bank accounts (either to US or Poland). --currently stalled-
For larger orders we might not accept PayPal payments or require additional information from You.
We are looking
into providing other modes of payment in the near future.
2. Why do you only accept VERIFIED Paypal accounts?
We
had lost a lot of money to unverified Paypal payments which are frauds,
fake/stolen credit cards. For verified Paypal accounts, it will greatly reduce such
possibilities.
4. How to get my Paypal account verified?
For
more information on how to get verified, please go to
https://www.paypal.com/VERIFY.
5. How long does it take for my payment at www.paypal.com to be processed?
Credit
Card/Paypal account balance – Processing is instantaneous and delivery
can be made anytime after we receive the payment in our account. eCheck payments - The payment takes a couple of days to get cleared therefore we will not ship any items untill it does.
Paypal
1. What is PayPal and how does it work?
Paypal
is an online payment system that facilitates the transfer of money from
one bank account to another. After signing up for an account at
www.paypal.com and proceeding through their easy verification process,
you may send money to your Paypal account from your bank account and
begin to use it to make purchases online. Paypal is one of the most widely accepted
electronic payment services used today to reliably, instantly and
safely move money between accounts worldwide.
2. My shipping address is not confirmed. How can I confirm my shipping address?
PayPal
uses an Automated Verification System to verify credit card billing
addresses that are entered on the system.
If
you have problems confirming your shipping address go to
www.Paypal.com's help section and use keyword "confirm shipping
address" in the help search box .
3. I forgot to include my Confirmed shipping address. What Should I do?
Please
visit www.paypal.com and log into the same Paypal account that you
placed your order from. Click on the ‘Send money' tab and input the
following:
Recipient's email: support@tibiagold.com
Amount: $0.01
Type: Goods
Click ‘Continue' and under shipping information, leave the ‘Ship to' information as default.
4. Why should I get my Paypal account verified?
Being
verified improves your Paypal reputation. When you verify your PayPal
account by registering and confirming a checking account, you increase
the security of our payments network. Moreover, Paypal is now owned by
eBay, thus it is very safe to have your checking account with them.
Western Union and MoneyGram 1. What is Western Union?
It is a global leader in money transfer services. It offers services through Agent locations around the world.
2. What is MoneyGram?
It's
a company working on similiar basis to Western Union. Its services are
cheaper, however they have less agents worldwide than WU.
3. How can I transfer money via Western Union?
You
have to visit www.westernunion.com and find closest agent in your
location. Then you have to go there and transfer money to us. 4. How can I transfer money via MoneyGram?
You
have to visit www.moneygram.com and find closest agent in your
location. Then you have to go there and transfer money to us.
5.Where i should sent money via Western Union or Money Gram
When choosing this option contact us on email support@tibiagold.com for information where to send the money.
6.What I should do with REFERENCE NUMBER got from MoneyGram ?? You have to sent your REFERENCE NUMBER with your login and name to support@tibiagold.com .
Safety 1. Is this business safe?
Yes,
we have experience with selling Tibia money and items on internet
auctions. So far we have few hundres of satisfied customers and over two thousand successfull trades.
2. How to protect from imposters?
When
purchasing products make sure you are always making your payments only
to support@tibiagold.com or with Wester Union or MoneyGram payments to
one of the persons written abouve. Remember to check the spelling! Some
scammers use minor variations
in spelling to fool you. Also if someone asks you to send a payment to
another address for ANY reason, it's not us! 3 .I'm worried about the privacy of my details?
We
do not disclose your details to any third party. If you want to find
out more about our policy go to Privacy Policy on our homepage.
4. Can I make a fraud here?
We take any sort of fraud seriously. Whether it is paypal, credit card or internet fraud, we completely cooperate
with paypal, as well as local and federal law enforcement
officials to apprehend the individuals or groups behind this.
We are committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:
IP logger, for verification and tracking (we know your IP address)
Contacting Paypal to retain customer telephone numbers (We might call you)
Email/Chat logs
Verification of telephone number and address (we only accept paypal payments that include a CONFIRMED SHIPPING ADDRESS) Proof of our delivery in a windows media video file.
In
the rare event that a fraudulent order passes our screening process, we
will report the fraudulent activities to the appropriate legal
authorities, eg. NFIC (Internet Fraud Complaint Center - http://www.ic3.gov) & IFW (National Fraud Information Center - http://www.fraud.org)
etc. And provide those authorities with the necessary information to
complete an arrest and prosecution. Your ISP will be notified of your
fraudulent activities and they will punish you according to their User
Agreement and/or Acceptable User Policies. We might also initiate civil
action against you, depending on the ammount of money involved with
your fraudulent activities. All information supplied to the appropriate
authorities will include, but is not limited to purchase history, IP
addresses, Chat history, email history, email IP addresses, customer
telephone numbers, and customer addresses associated with paypal. Returns Policy
1. Is there any returns policy?
No, after we delivered the purchased items we do not give any returns policy.
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